FAQ

Sorry, people can only browse all the pictures of the events and download photos with low resolutions and Sportag watermarks if they have not registered as a member.
  • On the day of the event, as a tremendous number of photos would be uploaded and processed by the AI facial recognition system, some of the photos shown on the website may not yet been processed by the AI facial recognition system. We would sincerely appreciate your tolerance and patience. Kindly try again later on that day.
  • The photo uploaded for facial recognition is not clear enough, eg. blurry picture, picture with more than one person, small face in the picture, face not facing the camera or covered face.
  • The photo uploaded for facial recognition is not a recent one.
  • The photo uploaded for facial recognition does not contact any participant of that race.
  • On the day of the event, as a tremendous number of photos would be uploaded and processed by the AI facial recognition system, some of the photos shown on the website may not yet been processed by the AI facial recognition system. We would sincerely appreciate your tolerance and patience. Kindly try again later on that day.
  • The number of the photos of the same event may increase aperiodically. The results may be different due to this reason.
  • The photo uploaded for facial recognition is not clear enough, eg. blurry picture, picture with more than one person, small face in the picture, face not facing the camera or covered face.
  • If the face of the participant is covered by the outfits or accessories in the event, eg. wearing a mask or sunglasses, may lower the accuracy of the AI facial recognition system.
  • Upload a clear photo with the head size fits in the white lines indicated by the AI facial recognition system.
  • Upload a recent photo (with the outfits same as those in the event would be the best)
  • Upload photos with different angles for multi-angle recognition in different trials.
  • After you log in, kindly select the “Event” in the menu to choose the event you participated. Click the photo you want among the pictures of the event. A new window will pop up and you can click “Add to album”.
  • After you log in, kindly select the “Event” in the menu to choose the event you participated. Click “Find me” on the top right hand corner, when the results will be shown in a few seconds. Press the button “Select All” on the top left hand, and then press “Add to album” right next to it.
  • Click in the box on the top right hand corner of the picture, then press “Remove” button on the red bar on the top of the page.
  • Click on the photo, with the new window popping up, you can click the “Remove” button on the red bar at the botton of the window.
Sportag also provides free photos with low resolutions and watermark.
All the photos on our website contain the watermark of Sportag. If you would like to download the photo with high resolution and the watermark removed, feel free to purchase the photo by following the instructions on No. 9 underneath, so that you can share with your friends and family your proud moments.
  • After you log in, kindly select the “Event” in the menu to choose the event you participated. Click the photo you want among the pictures of the event. A new window will pop up and you can click “Add to cart”.
    After choosing all the photos you want, kindly press “Shopping Cart” on the top right hand corner of the page, click “Checkout” after choosing all the photos you want and finish the payment in PAYPAL.
  • After you log in, kindly select the “Event” in the menu to choose the event you participated. Click “Find me” on the top right hand corner, when the results will be shown in a few seconds. Press the button “Select All” on the top left hand, and then press “Add to cart” on the top right hand corner.
    After choosing all the photos you want, kindly press “Shopping Cart” on the top right hand corner of the page, click “Checkout” after choosing all the photos you want and finish the payment in PAYPAL.
  • After you log in, kindly select the “My bookmark” in the menu and choose the event you participated. Click in the box on the top right hand corner of the picture, or “Select all” on the top left hand, and then press “Add to cart” on the top right hand corner.
    After choosing all the photos you want, kindly press “Shopping Cart” on the top right hand corner of the page, click “Checkout” after choosing all the photos you want and finish the payment in PAYPAL.
  • After you log in, kindly select the “My bookmark” in the menu and choose “Download Purchased Photo” on the top right hand corner. Choose the Order no. and download the photo by clicking onto it.
  • After you log in, press “My Account” (which is shown as : “Hi~ (Your Nickname)”, click “Purchase History and Download Purchased Photo” on the right hand side of the red bar on top, Choose the Order no. and download the photo by clicking onto it.
  • For desktop or laptop notebooks, the photos will be saved automatically in “Download” of the device.
  • For Android tablets and mobile phones, the photos will be saved automatically in “Download” of the device.
  • For Apple tablets and mobile phones, the photos will be saved automatically in “Album” of the device.
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